HP Support Services · HP Wolf Security · Lifecycle services
Every HP device, covered from order to retirement.
HP builds the PC. HP services keep it supported, secured and current. Milestone delivers both — HP Support Services, Wolf Protect & Trace, imaging, deployment and end-of-life sanitization — and keeps one record per device in VAR360 so you can see what is covered, what is lapsing and what is exposed.
Why it matters
The device is the cheap part. Downtime, exposure and end-of-life are where the money goes.
What we deliver
Four HP service layers. One partner.
Support it, secure it, deploy it, retire it. Each layer is an HP service Milestone quotes, attaches and runs — on the contract vehicles you already hold.
01 — Support
HP Support Services
Extend and upgrade the base warranty: 3- and 4-year onsite notebook support, Defective Media Retention so a failed drive never leaves your custody, and 1-year post-warranty HP Support Services to keep good devices in service instead of replacing them on the lease date. HP's Premium and Premium+ support tiers add predictive issue detection, 24/7 support and priority parts, and HP Workforce Experience Platform shows which devices are heading for trouble.
Milestone: attaches at quote, registers at deployment, tracks every expiration in VAR360, and runs the claim when something fails.
HP Support Services, explained →02 — Secure
HP Wolf Protect & Trace
Find, lock and erase a PC even when it is powered off or will not boot — for the devices that leave the building. Available on select HP commercial G10 and later laptops and mobile workstations; requires registration in HP Workforce Central. HP Wolf Security's endpoint protection is available alongside it.
Milestone: licenses it, registers each device at staging so protection is live on day one, and shows enrollment status next to the device record in VAR360.
Who should get it →03 — Deploy
Lifecycle & deployment services
Quoting and ordering through HP2B and SmartStores storefronts on your contract vehicle — NASPO ValuePoint, state and cooperative contracts. Golden-image, customer-validated .WIM or Windows Autopilot builds at our staging bench or our distributor's imaging facility, asset tagging, and delivery to the door for sites with IT or to the desk for sites without — with onsite assist for the big waves.
Milestone: one order number, one serial list, one receipt per site — all tracked in VAR360.
See it at statewide scale →04 — Retire
Returns, sanitization & recovery
Multi-pack or one-for-one return kits, a dedicated carrier account, and a documented chain of custody from the return site to the sanitization endpoint. Every device is data sanitized — backed by ISO 27001, NIST SP 800-88 regulations, and global standards — with destruction evidence retained by you, then bought out, remarketed or recycled.
Milestone: the retiring device closes out in the same VAR360 record it was ordered in — with the certificate attached.
Refresh on evidence, not on the lease →HP Workforce Experience Platform
See how every device is performing, before the ticket.
HP Workforce Experience Platform (WXP) is HP's cloud console for fleet health. The HP Insights Agent on each PC reports telemetry, and WXP scores every device on health, performance, security and user sentiment, flags issues early and recommends the fix.
- Smart PC Refresh sorts the fleet into refresh now, keep and upgrade later (Pro and Elite plans).
- Windows 11 readiness and inventory on every device, plus warranty status and BIOS policy on HP devices.
- PCs from any major vendor on Windows and macOS, in Standard, Pro and Elite plans.
Milestone: licenses WXP alongside your HP Support Services, builds the HP Insights Agent into the image so devices report from first boot, and helps onboard the fleet. WXP shows how each device is performing; VAR360 stays the record of what you own, what covers it and where it is in its lifecycle.
Coverage you can see
One record per device, from purchase order to sanitization certificate.
VAR360 is the lifecycle platform Milestone builds and runs. Every HP device we ship gets a record — order, serial, image, delivery, receipt — and the HP coverage attached to it: HP Support Services term and expiration, warranty status pulled from HP, and Wolf Protect & Trace enrollment. When HP Support Services coverage is about to lapse or a device is missing Protect & Trace, you see it before it matters.
Or take it as a service. Milestone's Device-as-a-Service puts the HP device, HP Support Services, Wolf Protect & Trace and the lifecycle services on one per-device fee, managed in VAR360 — refreshed on evidence, not on the lease.
What a VAR360 device record carries
- Order & contract
- Storefront order, contract vehicle, quote
- Device
- Model, serial, asset tag, site
- Build & delivery
- Image, ship date, receipt confirmation
- HP Support Services
- Term, expiration, HP warranty status
- HP Wolf Protect & Trace
- Enrolled · not enrolled · not eligible
- Retirement
- Return, custody chain, NIST 800-88 certificate
Go deeper
The HP services library.
An HP Support Services guide, a refresh white paper, a statewide case study and a pre-refresh checklist — written by the team that quotes, deploys and retires HP fleets every week.
Article
HP Support Services, explained.
What the base warranty covers, what HP Support Services add — onsite, Defective Media Retention, post-warranty — and which to attach to which devices.
Read the guide →White paper
Refresh on evidence, not on the lease.
Why three-year cycles replace the wrong machines, and a lifecycle model — warranty-first, coverage-aware — that uses the fleet data you already have.
Read the white paper →Case study
1,994 HP EliteBooks, 57 counties, one lifecycle program.
How a Colorado state human services agency is refreshing a county-administered fleet — two service models, two imaging paths, HP Support Services, Wolf Protect & Trace and documented returns.
Read the case study →Blog
Five decisions to make before your next HP refresh.
Support term, who gets Protect & Trace, image strategy, delivery model, end-of-life plan — decided up front, the refresh runs itself.
Read the post →Questions we get
Straight answers on HP coverage.
- What do HP Support Services add to the base warranty?
- Longer terms — 3- and 4-year notebook support are what we quote most — onsite response so a technician comes to the device, and Defective Media Retention so a failed drive stays with you. Post-warranty HP Support Services add a further year to devices you want to keep.
- Can we add coverage to devices already deployed?
- Yes. HP post-warranty Support Services extend coverage as the original term ends — the practical way to keep healthy machines another year instead of replacing them on the lease date. VAR360 flags the expirations; we quote the extension before coverage lapses.
- What is HP Wolf Protect & Trace?
- Find, lock and erase a PC even when it is off or will not boot. Select HP commercial G10 and later laptops and mobile workstations; registered in HP Workforce Central, which we do at staging so it is live on day one.
- How do we see which devices are covered?
- Every device we ship has a VAR360 record with its HP Support Services term and expiration, HP warranty status and Protect & Trace enrollment alongside the order, delivery and return history.
- Do you offer Device-as-a-Service on HP?
- Yes — the device, HP Support Services, Protect & Trace and lifecycle services on one per-device fee, managed in VAR360. Our customers have bought this way for as long as we have been in business.
- Do you offer HP Workforce Experience Platform (WXP)?
- Yes. WXP is HP's fleet-experience platform: the HP Insights Agent reports device health, performance and sentiment to a cloud console, licensed per device in Standard, Pro and Elite plans. We license it with your HP Support Services, build the agent into your image and help onboard the fleet. WXP shows how devices perform; VAR360 remains the record of what you own and what covers it.
Let's cover your fleet.
A coverage review of your HP devices — what is protected, what is lapsing, what is exposed — and a plan from Milestone to close the gaps, on the contract you already hold.